Privacy Policy

1. Who We Are

JM Visuals LLC ("JM Visuals," "we," "us") is a real estate media company based in Port Huron, Michigan. This privacy policy explains how we collect, use, and protect your information when you interact with our website, mobile apps, booking portal, or communication channels, including our business phone and SMS line.

2. Information We Collect

• Contact Information: Name, email, phone number, company, and property details provided during inquiries or bookings.
• Account Data: Account identifiers, authentication information, and activity from our client portal and mobile apps.
• Communications: Emails, SMS/MMS messages, phone communications, and support conversations.
• Payment & Billing: Billing and transaction details processed securely by our payment partners; we do not store full credit card numbers.
• Website & Device Data: IP address, browser and device information, cookies, analytics, and interactions with our website and services.

3. How We Use Information

• Provide and manage photography, videography, and media services.
• Coordinate shoots, deliver media, and send appointment reminders.
• Respond to questions and send customer-care, account, scheduling, and service updates.
• Display project media in our portfolio or promotional materials as permitted by our service agreement or with your permission.
• Improve our website, apps, services, and booking process.
• Comply with legal obligations and enforce our agreements.

4. Sharing & Third Parties

We share data only with trusted providers that help us operate our business, such as hosting, booking, payment processing, communications, file delivery, and analytics providers. These partners may use the information only to provide services to JM Visuals and are bound by confidentiality and security obligations. Some third-party tools have their own privacy policies, which we encourage you to review. We never sell or rent client information.

SMS privacy: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except vendors that provide the messaging service solely on our behalf or when disclosure is required by law.

5. Data Retention & Security

We retain project files, contact details, account information, and business records only for as long as reasonably necessary to provide services, maintain records, resolve disputes, and meet legal or financial obligations. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure. If you request deletion, we will remove information we no longer need unless retention is required for legal, financial, security, or contractual reasons.

6. Your Privacy Choices

• Request access to, correction of, or deletion of your personal information by emailing info@jm-visuals.com.
• Opt out of emails by using the unsubscribe link. Reply STOP to stop SMS messages or HELP for assistance.
• Control cookies through your browser settings. Disabling some cookies may affect website functionality.

7. Children's Privacy

Our website and services are for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can delete it.

8. Changes

We may update this policy to reflect changes in our services, practices, or legal obligations. We will post the revised policy here, update the "Last updated" date, and provide additional notice when required by law.

9. Contact

Questions or requests? Reach us at info@jm-visuals.com or (810) 300‑5003.