Privacy Policy

1. Who We Are

JM Visuals LLC ("JM Visuals," "we," "us") is a real estate media company based in Port Huron, Michigan. This privacy policy explains how we collect, use, and protect your information when you interact with our website, mobile apps, booking portal, or communication channels (including our Twilio-powered SMS line).

2. Information We Collect

• Contact Information: Name, email, phone number, company, and property details provided during inquiries or bookings.
• Account Data: Login credentials and usage data from our client portal and mobile apps.
• Communications: Emails, SMS/MMS, phone calls, and chat transcripts.
• Payment & Billing: Processed securely by our payment partners; we do not store full credit card numbers.
• Usage Data: Cookies, analytics, and device information that help us improve the experience.

3. How We Use Information

• Provide and manage photography, videography, and media services.
• Coordinate shoots, deliver media, and send appointment reminders.
• Respond to questions, send support updates, and share service announcements.
• Improve our website, apps, marketing, and booking process.
• Comply with legal obligations and enforce our agreements.

4. Sharing & Third Parties

We share data only with trusted providers that help us operate our business (hosting, booking platform, payment processors, SMS provider Twilio, file delivery tools, analytics). These partners are bound by confidentiality and security obligations. We never sell client information.

5. Data Retention & Security

Project files and contact information are retained for as long as necessary to deliver services and maintain records. We use encrypted transmission, secure storage, and restricted access to protect your data. If you request deletion, we will remove non-essential data unless retention is required by law.

6. Your Choices

• Update or correct personal details by emailing info@jm-visuals.com.
• Opt out of marketing emails by using the unsubscribe link or replying STOP to SMS campaigns.
• Request deletion of stored data (subject to legal/contractual obligations).

7. Children's Privacy

Our services are intended for professional real estate clients. We do not knowingly collect information from children under 13. If you believe a child has provided data, contact us and we will delete it.

8. Changes

We may update this policy to reflect new regulations or services. The "Last updated" date will change when revisions are posted. Continued use of our services after an update confirms your acceptance.

9. Contact

Questions or requests? Reach us at info@jm-visuals.com or (810) 300‑5003.